Refund policy

All sales are final

Please inspect your order upon reception and contact us within 3 or immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please provide photo documentation of ALL damages and discrepancies. All item(s) MUST be inspected and approved before replacement is granted. If item(s) is returned without inspection there will be NO REPLACEMENT of item(s). 

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us at support@emmawilliam.com if you have any questions. 

Thank you!

You can always contact us for any return question at support@emmawilliam.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact